How do I place an Order?
Have a good look through the Price List, then please email me at firstname.lastname@example.org with your requirements. I will check stock levels, then email you back with an invoice. The website does not have a shopping cart facility in order to keep the costs down - just email me.
Delivery charges - Postage & Packing / Shipping & Handling:
Delivery within the United Kingdom:
Postage charges: Free delivery on UK orders - the prices shown on the Price List include delivery using second class / small parcel post. In the case of higher value orders for new customers, signed for post may be used, but other than that there will be no additional posting / packing charge. .
Multiple Item Discounts: If you wish to order more than one item, so as not to overcharge you for the cost of delivery, a multiple item discount of 90p will be deducted from the invoice for every item after the first.
Payment methods: The Price List assumes payment by a method with no fees - for example cheques or bank transfer. In order to keep costs down I don't accept cards or payment methods which attract fees.
Packing materials: Small orders / items will be sent in a high quality jiffy bag or envelope. These will fit through normal letter boxes. Larger items, or orders containing several neomagnets, will generally come in a sturdy recycled cardboard box with padding around the contents.
Delivery for items sent internationally:
Postage charges: The UK delivery charge(s) included in the price list will be deducted from the invoice, and will be replaced with postage at the cost of the estimated weight of the package to your country. The postage costs will depend on weight, size, and which country you are in.
International Tracked / Signed service will be used for higher value orders. Royal Mail fees can be found on their website and will be calculated at cost on the invoice.
Multiple Item Discounts: If you wish to order more than one item, so as not to overcharge for the cost of delivery, a multiple item discount of 90p will be deducted from the invoice for every item after the first.
Payment methods: International payments are usually made by PayPal, or by bank transfer if you have a UK current account. If you do, IBAN and BIC information will be provided.
PayPal’s fees depend which country you are in, and can be found on their website. They are passed on to you at cost, as follows. They are based on the UK fees of 2.9% plus 30p. EU is 3.4% plus 30p. Australia, New Zealand, USA, Canada, and the Rest of the World are 4.9% plus 30p. Plus estimated additional currency conversion charge which PayPal make.
Neomagnets: Orders which include neomagnets will usually be packed in a cardboard box irrespective of the size of the order. This is because jiffy bags containing neomagnets have a history of being eaten by sorting machinery, especially when sent internationally. In the case that a jiffy bag would otherwise have been used, a small additional charge for the box (35p) will be made.